Last updated: August 14, 2026

SiteReply AI ("we", "us", or "our") operates the SiteReply AI platform at reply.sanitlab.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, dashboard, chatbot widget, and related services.

1. Information We Collect

Account Information
When you register, we collect your name, email address, and password (stored securely using industry-standard hashing).

Website & Business Data
When you connect a website, we crawl and store page content you authorize so our AI chatbot can answer visitor questions. You may also add manual knowledge entries, chatbot settings, and channel integrations.

Chat & Conversation Data
We store messages exchanged through your chatbot widget, Facebook Messenger, WhatsApp, and other connected channels, including visitor metadata needed to operate conversations and lead capture.

Billing Information
If you purchase a subscription, we process payment references (such as transaction IDs for manual payments). We do not store full payment card details on our servers.

Usage & Technical Data
We collect logs such as IP address, browser type, device information, and feature usage to maintain security, prevent abuse, and improve the service.

2. How We Use Your Information

We use collected information to:
- Provide, operate, and maintain the SiteReply AI platform
- Train context for AI-powered replies based on your website and knowledge base content
- Process subscriptions, invoices, and support requests
- Send service-related notifications and account updates
- Monitor usage limits, detect fraud, and enforce our terms
- Improve product performance and reliability

3. AI Processing & Third-Party Services

To generate chatbot responses, message content may be sent to third-party AI providers (such as OpenRouter and underlying language models) strictly to produce replies for your configured chatbot.

We may also use third-party services for hosting, analytics, email delivery, Facebook/WhatsApp integrations, and payment processing. These providers process data only as needed to perform their services.

4. Data Sharing

We do not sell your personal information. We may share data:
- With service providers who assist in operating our platform
- When required by law, regulation, or valid legal process
- To protect the rights, safety, and security of SiteReply AI, our users, and the public
- In connection with a merger, acquisition, or asset sale, with appropriate safeguards

5. Data Retention

We retain account, website, and conversation data for as long as your account is active or as needed to provide the service. You may request deletion of your account data by contacting us. Some records may be retained where required for legal, billing, or security purposes.

6. Cookies & Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, and analyze site usage. You can control cookies through your browser settings, though some features may not function properly without them.

7. Security

We implement reasonable administrative, technical, and organizational measures to protect your data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data, and to object to certain processing. To exercise these rights, contact us at support@sitereply.ai.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: support@sitereply.ai
Website: https://reply.sanitlab.com